FAQ's
How can I contact Supercharger™?
You can email us at info@getsupercharger.com where our customer service team will reply within 24 hours.
Do you ship worldwide?
Yes
How much does shipping cost?
We are proud to offer free shipping within the US. For all other destinations, please input your address at checkout to receive accurate shipping prices.
Can I change or cancel my order?
As we aim to process orders as fast as possible, please request any changes/cancellations ASAP and if we haven't already dispatched it, we'll be happy to grant your request. In the event our superstars in the warehouse have dispatched Your order with lightning speed your order can be returned for a full refund (less postage costs) after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal, Apple Pay, Google Pay, Union Pay, Shop Pay.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday-Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
We are constantly working with couriers to expedite shipping time and currently we average 10 working days. However due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund or replacement at no additional cost.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@getsupercharger.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.